On September 4, 2025, our CPMS* partner Last Mile Solutions (LMS) performed a planned system update. Unfortunately, this update resulted in a technical issue that prevented a small number of charging stations—regardless of brand or type—from connecting to the LMS platform.
What does this mean for you?
A limited number of Ecotap charging stations are offline in the LMS environment. This number fluctuates, as some charging stations temporarily come back online. Most customers experience no or only limited disruption, but it is possible that your charging station is among the affected groups.
What are we doing about it?
Ecotap is working closely with LMS to resolve this issue as quickly as possible. We meet daily and are jointly investigating temporary solutions (workarounds) to minimize the impact. It is important to emphasize that the issue affects multiple charger brands and is independent of charger type or software version.
What can you do?
If your charging station is offline, we recommend the following:
- Switch the charging station completely off (for at least 5 minutes).
- Restart the charging station.
Finally
We understand this is an inconvenient situation and are doing everything we can to support you as best as possible. We will keep this page updated with the latest developments. Thank you for your understanding and patience.
*: CPMS is a Charge Point Management System, a software platform for managing, monitoring and optimizing charging stations for electric vehicles.